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Frequently asked questions

 

Frequently asked questions , we integrate them into self - service Q & A . If you have other questions , you can get in touch with us

Or send us an email to : info@olamled.com

 

 

 

 

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What shipping methods does OLAMLIGHT have?
We have FedEx, DHL, TNT, UPS for small orders, and air shipping, sea shipping or railway shipping for big orders/containers.
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What about OLAMLIGHT history?
Olam Lighting was founded in 2009, 12 years experience as a lighting solution provider
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What are OLAMLIGHT products Oriented?
Our products are oriented towards Mid-high end markets, especially for European markets, (such as France, Germany, Sweden, Finland, Norway, Switzerland etc.) Australia and New Zealand.
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Does OLAMLIGHT have any Strategic partners?
Yes, TRIDONIC, Meanwell, Philips, Lifud and Boke Driver are our firmly partners, we already got their strategic cooperation authorities.
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Does OLAMLIGHT take part in any lighting fairs?
Yes, we took part in many lighting fairs before, such as Hong Kong Lighting Fair, Canton fair, Frankfurt Lighting+ Building fair, Poland lighting fair, France lighting fair and Spain Lighting fair etc.
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What standard are OLAMLIGHT products applied to?
Our products are applied to CE EMC, RoHS, FCC, SAA, TUV, CB, GS, UL, ETL etc.
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Did OLAMLIGHT get any patented products?
Yes, our products are mainly patented, like the IP67 IP69K LED tubular light, UGR
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Does OLAMLIGHT accept OEM orders?
Yes, we accept OEM orders, we mainly specialized in B2B orders for different kinds of projects. So OEM is quite suitable for our business.
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What is the warranty policy of your products?
Our warranty is usually 3-5 years based on different kinds of products and requests. About the policy, we will ship the defective products back and forth for replacement during the warranty years.
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What about the lead time for orders?
Usually 5-7 working days for samples, 15-20 working days for big order.
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What Payment Methods does OLAMLIGHT accept?
We accept TT, PayPal, Alibaba insurance, LC at sight, usually for big orders, 30% TT in advance, balance to be paid before shipping.
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